frequently asked questions
- What's the 100 Night Comfort Guarantee?
It’s simple. You order the mattress and give it a test drive for up to 100 nights. If you aren’t completely satisfied, then just donate the mattresses to an organization in need. Our preferred donation partner is The Society of St. Vincent De Paul but if they don’t have a pickup service in your area then any organization will do. Just provide us with a donation receipt and we’ll refund your purchase.
- Where do your donated mattresses go?
Anywhere there is a child in need! We distribute our mattresses to crisis shelters, foster homes, impoverished areas and anywhere else we can think of where we can make a difference.
- Is shipping free?
We are happy to ship anywhere in the 48 contiguous states free of charge!
- What sizes are available?
Our mattress comes in twin, twin extra-long, full, queen, king, and California king.
- Do I need a box spring?
No! Our mattress is built to work with platform bed, slats, box springs, or right on the floor.
- Will my purchase come with a warranty?
Yes! Our mattresses come with a 10 year warranty against manufacturer defects. Dips deeper than 3/4-inch are warrantable. The adjustable base has a 3 year full warranty that covers parts and labor. There is a toll free customer warranty service number if you have any issues for any reason. The steel frame on the base also has a 20 year warranty. Our mattress protector has a limited 10 year warranty for manufacturers defects. The pillows have a 1 year limited warranty for manufacturers defects.
- How deep will my mattress be?
Our mattresses are 10 inches deep.
- Is my mattress cover washable?
Yes! Our mattress covers are 100% polyester and fully washable.
- Where are Plush & Loom mattresses made?
Our mattresses are designed and assembled in the USA! We source our materials from premier manufacturers around the world, and our Serene foam is made in the USA.
- I’ve heard that new mattresses release harmful chemicals. Will my mattress be safe?
Absolutely. The health of our customers is our top priority. All of our foams are low-VOC and CertiPUR-US certified. You can learn more here.
- Are Plush & Loom mattresses eco-friendly?
We use foams that are CertiPUR certified, meaning they’re manufactured without heavy metals, formaldehyde, phthalates, or PBDEs. Foam mattresses are also 100% recyclable! They can have a second life as carpet padding, car seat cushions, acoustic insulation, and even plush toys. You can learn about mattress recycling or find a mattress recycling center near you by clicking here.